Unable to load analytics

Incident Report for CircleLoop

Resolved

This incident has been resolved.

Posted Jul 01, 2022 - 15:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 01, 2022 - 13:39 UTC

Identified

We have identified an issue currently affecting the analytics section of the app rendering it unable to load any data.

We have released a fix yesterday that unfortunately does not appear to be resolving the issue.

We are looking at alternative means to get this back up and running in the meantime.
We will be sure to update you as the incident develops.

Apologies for any inconvenience caused.

Posted Jul 01, 2022 - 12:04 UTC

This incident affected: Inbound calls, Outbound calls, API, and SMS.