Intermittent Call Recording Failures
Identified - We are currently aware of an intermittent issue where call recording fails to trigger. Whilst we work to fix this, call recording can be triggered manually via the in-call screen. If the recording has not started manually, a button will be shown which says "Click to start call recording". Selecting this button will manually begin recording for the current call.
Nov 10, 2026 - 09:23 UTC

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The uptime/downtime stats shown are valid from 26th September 2018.
Please refer to Incident History to see outages prior to this date.

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had a major outage.
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No incidents or maintenance related to this downtime.

Nov 10, 2026

No Dial Tone on Outbound Calls
Resolved - This incident was resolved on the 5th November. Call recording issues intermittently persist and a separate incident has been created.
Nov 10, 09:24 UTC
Update - We are continuing to work on a fix for this issue.
Nov 10, 09:23 UTC
Update - The fix to re-instate dial tone on outbound calls has been applied and has tested successfully.
Instances of no call recording continue to be investigated.
Nov 5, 09:11 UTC
Identified - A change has been raised to deploy the hotfix to the platform at 7.30AM tomorrow.
We thank you for your patience during this time and will move this notice to close at 12.30PM unless the position changes.
Nov 3, 11:41 UTC
Investigating - We are currently investigating reports that no dial tone is heard when initiating outbound calls.
This is currently not impacting the ability for outbound calls to connect but may impact call recording
Nov 2, 17:22 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Intermittent Call Recording Failures
Resolved - We are aware of an issue where call recordings are intermittently failing to start. Whilst we work to fix this, you can manually start call recording in the app from the in-call screen. If the call recording has not automatically triggered, you will see an option to "Click to start call recording" which when pressed will ensure your call is recorded.
Oct 29, 07:30 UTC

Oct 28, 2026

Missing audio on inbound and outbound calls
Resolved - Between 11:30 and 12:30 there was intermittent loss of audio on inbound and outbound calls which has now been resolved.
Oct 28, 12:38 UTC

Oct 27, 2026

No incidents reported.

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