All Systems Operational

About This Site

The uptime/downtime stats shown are valid from 26th September 2018.
Please refer to Incident History to see outages prior to this date.

Inbound calls ? Operational
90 days ago
99.94 % uptime
Today
Outbound calls ? Operational
90 days ago
99.94 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
iOS App Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 7, 2022

No incidents reported today.

Jul 6, 2022

No incidents reported.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Resolved - This incident has been resolved.
Jul 1, 15:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 13:39 UTC
Identified - We have identified an issue currently affecting the analytics section of the app rendering it unable to load any data.

We have released a fix yesterday that unfortunately does not appear to be resolving the issue.

We are looking at alternative means to get this back up and running in the meantime.
We will be sure to update you as the incident develops.

Apologies for any inconvenience caused.

Jul 1, 12:04 UTC
Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
Postmortem - Read details
Jun 29, 08:44 UTC
Resolved - This incident is now resolved.

A full post mortem will follow shortly.

Jun 28, 15:14 UTC
Update - Calls appear to be fully operational but we are still monitoring the issue and identifying the overall cause.

A full post-mortem will be posted once the issue is deemed completely resolved.

Jun 28, 11:37 UTC
Update - Thanks for you patience.

Call operations appear to be mostly back to normal as the incident remains to be monitored.

We will update those concerned with a full post-mortem when the incident is deemed completely resolved.

Jun 28, 11:06 UTC
Monitoring - The fix has been implemented and we are monitoring the results.

Call performance appears to now be improved but bear in mind it still be partially degraded.

Jun 28, 10:21 UTC
Update - Thanks for your patience.

We are moving closer to a fix and you may begin to see improved performance.

We can confirm that only app-based users are currently affected and those using SIP devices such as deskphones or ATA's should be unaffected.

Apologies again for the inconvenience.

Another update will follow shortly.

Jun 28, 10:03 UTC
Update - Thank you for your ongoing patience.

Unfortunately, the issue remains unchanged and performance is still degraded.

We will continue to update you as the incident develops.

Jun 28, 09:51 UTC
Update - We are continuing to work on a fix for this issue.
Jun 28, 09:49 UTC
Update - Our deepest apologies for this inconvenience.

A fix is still being implemented and performance is still degraded.

We will remain to keep you updated in the meantime.

Jun 28, 09:37 UTC
Update - Thanks for your patience.

A fix is still in the process of being implemented and therefore call performance is still degraded.

Please subscribe for further updates.

Jun 28, 09:20 UTC
Identified - We have identified an issue affecting both incoming and outgoing calls.

The cause has been identified and a fix is being implemented currently.

Apologies for any inconvenience caused, we are working to resolve this as soon as possible.

Jun 28, 09:04 UTC
Jun 27, 2022
Resolved - The incident is now resolved.
Jun 27, 12:05 UTC
Monitoring - A fix has now been implemented and we are monitoring the progress.
Activities appear to be loading as expected.

Jun 27, 10:15 UTC
Identified - We have identified an issue that currently affects your activity feed.
Call and SMS activities arent currently being logged in the activity feed of the CircleLoop app.

We have identified the cause of this issue and are currently working to resolve this as soon as possible.

Thanks for you patience.

Jun 27, 08:54 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.