Postmortem -
Read details
Jun 29, 08:44 UTC
Resolved -
This incident is now resolved.
A full post mortem will follow shortly.
Jun 28, 15:14 UTC
Update -
Calls appear to be fully operational but we are still monitoring the issue and identifying the overall cause.
A full post-mortem will be posted once the issue is deemed completely resolved.
Jun 28, 11:37 UTC
Update -
Thanks for you patience.
Call operations appear to be mostly back to normal as the incident remains to be monitored.
We will update those concerned with a full post-mortem when the incident is deemed completely resolved.
Jun 28, 11:06 UTC
Monitoring -
The fix has been implemented and we are monitoring the results.
Call performance appears to now be improved but bear in mind it still be partially degraded.
Jun 28, 10:21 UTC
Update -
Thanks for your patience.
We are moving closer to a fix and you may begin to see improved performance.
We can confirm that only app-based users are currently affected and those using SIP devices such as deskphones or ATA's should be unaffected.
Apologies again for the inconvenience.
Another update will follow shortly.
Jun 28, 10:03 UTC
Update -
Thank you for your ongoing patience.
Unfortunately, the issue remains unchanged and performance is still degraded.
We will continue to update you as the incident develops.
Jun 28, 09:51 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 28, 09:49 UTC
Update -
Our deepest apologies for this inconvenience.
A fix is still being implemented and performance is still degraded.
We will remain to keep you updated in the meantime.
Jun 28, 09:37 UTC
Update -
Thanks for your patience.
A fix is still in the process of being implemented and therefore call performance is still degraded.
Please subscribe for further updates.
Jun 28, 09:20 UTC
Identified -
We have identified an issue affecting both incoming and outgoing calls.
The cause has been identified and a fix is being implemented currently.
Apologies for any inconvenience caused, we are working to resolve this as soon as possible.
Jun 28, 09:04 UTC