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Initial indications suggest this may be caused by an external issue, but we are actively investigating to confirm the cause.\n\nDuring this incident, some customers may receive messages stating that their service has been suspended. Please disregard these messages while we continue our investigation.\n\nWe will provide further updates as soon as more information becomes available.","created_at":"2026-07-20T09:02:52.144Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-20T09:02:52.144Z","display_at":"2026-07-20T09:02:52.144Z","deliver_notifications":true,"tweet_id":null,"id":"2rdw1jrb0j40","incident_id":"8bhgzybjmsn0","custom_tweet":null,"affected_components":[{"code":"9g6p6vqq2x06","name":"Outbound calls","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Outbound calls","created_at":"2018-09-26T08:42:16.851Z","updated_at":"2026-07-20T09:23:30.512Z","position":2,"description":"Making calls from your CircleLoop account","showcase":true,"start_date":null,"id":"9g6p6vqq2x06","page_id":"490tmks6zmbg","group_id":null}]},{"name":"Desktop App Update Issues","status":"resolved","created_at":"2026-05-26T12:55:19.742Z","updated_at":"2026-06-02T12:27:47.213Z","monitoring_at":null,"resolved_at":"2026-06-02T12:27:47.197Z","impact":"none","shortlink":"https://stspg.io/9w4jq6dtfl27","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-26T12:55:19.734Z","reminder_intervals":null,"id":"008r7y56rl1x","page_id":"490tmks6zmbg","incident_updates":[{"status":"resolved","body":"The auto updater is working fine.","created_at":"2026-06-02T12:27:47.197Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-02T12:27:47.197Z","display_at":"2026-06-02T12:27:47.197Z","deliver_notifications":false,"tweet_id":null,"id":"ngsy61ckch47","incident_id":"008r7y56rl1x","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-06-02T12:27:03.415Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-02T12:27:03.415Z","display_at":"2026-06-02T12:27:03.415Z","deliver_notifications":false,"tweet_id":null,"id":"6xppzn4jdw21","incident_id":"008r7y56rl1x","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.","created_at":"2026-05-26T13:17:39.131Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-26T13:17:39.131Z","display_at":"2026-05-26T13:17:39.131Z","deliver_notifications":false,"tweet_id":null,"id":"06tsx7zfrxj3","incident_id":"008r7y56rl1x","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Some users on older versions of the desktop app are unable to update to our newest version.\nUsers will need to delete and reinstall the app - 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iOS App","old_status":"under_maintenance","new_status":"operational"}]},{"status":"monitoring","body":"We have identified an issue affecting the latest iOS app build, where push notifications for incoming calls were not received if the app was fully closed (quit) rather than minimised.\n\nA fixed version of the app is being released imminently. Once available, please update to the latest version to resolve this issue.\n\nIf you continue to experience problems receiving incoming call notifications after updating, please uninstall and reinstall the app to ensure notifications are restored.\n\nWe apologise for any inconvenience this may have caused and appreciate your understanding.","created_at":"2025-10-15T15:02:56.008Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-15T15:02:56.008Z","display_at":"2025-10-15T15:02:56.008Z","deliver_notifications":true,"tweet_id":null,"id":"6mnfnkcfvrb3","incident_id":"55pcsmh77jbk","custom_tweet":null,"affected_components":[{"code":"09c8p6v3q6h7","name":"Apps - iOS 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identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. \n\nTo work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download\n\nYou may need to delete the cached data before reinstalling.","created_at":"2025-08-28T09:37:46.650Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-28T09:37:46.650Z","display_at":"2025-08-28T09:37:46.650Z","deliver_notifications":false,"tweet_id":null,"id":"lh543vklpwgf","incident_id":"0ssd9r2qxnn8","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Identified Issue with SMS","status":"resolved","created_at":"2025-04-17T10:19:04.191Z","updated_at":"2025-08-28T09:34:28.631Z","monitoring_at":null,"resolved_at":"2025-08-28T09:34:28.614Z","impact":"minor","shortlink":"https://stspg.io/h883c1242dfv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-17T10:19:04.187Z","reminder_intervals":null,"id":"71h60n1r5p3c","page_id":"490tmks6zmbg","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-08-28T09:34:28.614Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-28T09:34:28.614Z","display_at":"2025-08-28T09:34:28.614Z","deliver_notifications":true,"tweet_id":null,"id":"mxry25rp2vfs","incident_id":"71h60n1r5p3c","custom_tweet":null,"affected_components":[{"code":"zjwbtjlrw3d7","name":"SMS","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2025-08-28T09:34:21.727Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-08-28T09:34:21.727Z","display_at":"2025-08-28T09:34:21.727Z","deliver_notifications":true,"tweet_id":null,"id":"4c4kstyprqnq","incident_id":"71h60n1r5p3c","custom_tweet":null,"affected_components":[{"code":"zjwbtjlrw3d7","name":"SMS","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers.\n\nOur team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.","created_at":"2025-04-17T10:19:04.272Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-17T10:19:04.272Z","display_at":"2025-04-17T10:19:04.272Z","deliver_notifications":true,"tweet_id":null,"id":"rx3p8nn0bd1m","incident_id":"71h60n1r5p3c","custom_tweet":null,"affected_components":[{"code":"zjwbtjlrw3d7","name":"SMS","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS","created_at":"2020-10-12T09:47:34.222Z","updated_at":"2025-08-28T09:34:28.582Z","position":5,"description":null,"showcase":true,"start_date":"2019-01-01T00:00:00.000Z","id":"zjwbtjlrw3d7","page_id":"490tmks6zmbg","group_id":null}]}]
}