Increased incidences of calls failing to establish correctly
Incident Report for CircleLoop
Call levels have returned to normal and we're no longer seeing the connectivity problems observed this morning.
Posted 9 months ago. Sep 26, 2018 - 10:34 UTC
AWS have reported connectivity issues are resolved. We are continuing to monitor call failure rates to confirm the issues are fully resolved.
Posted 9 months ago. Sep 26, 2018 - 09:44 UTC
We are aware of a connectivity issue with AWS with whom we host our APIs and telephony stack. The AWS issues are limited to a specific zone, and as our services are deployed across multiple zones the result is intermittent failures when establishing phone calls and accessing our API.
Posted 9 months ago. Sep 26, 2018 - 08:00 UTC
This incident affected: Inbound calls and Outbound calls.